Mobile Device Setup Guide

• iPhone
• USB-C charging cable
• SIM tray tool

Before powering on the iPhone, insert the SIM card.

1. Find the SIM tray on the side of the iPhone.
2. Use the SIM ejector tool to gently push into the small hole.
3. Place the SIM card in the tray, aligning the notched corner correctly.
4. Slide the tray back in gently until it clicks into place.

1. Power on your iPhone.
2. Select your language.
3. Select your country or region.
4. Select Set Up Without Another Device.
5. Connect to a secure Wi-Fi network.

When prompted, enrol the iPhone using Remote Management.

1. Select Enrol this iPhone.
2. Sign in using your council email address and password.
3. Complete any verification prompts shown on screen.

1. Set up Face ID if prompted. This is optional.
2. Create a secure iPhone passcode.
3. Enable Location Services when prompted.

Open the Company Portal app and sign in using your work email address and password.

1. When asked for a device category, select SCC Mobile Phones.
2. Tap Continue.
3. Wait while the phone completes enrolment and checks device settings.

1. Open the Microsoft Defender app.
2. Select your work account to sign in.
3. Agree to the terms of use and tap Accept.
4. Tap Allow when asked to set up a local VPN connection.
5. Tap Allow for notifications.

Your SCC mobile device is now ready to use.

The device will receive regular system and security updates from Apple. Please install updates when prompted to keep the device secure and compliant.

• Do not sign in with a personal Apple ID or iTunes account.
• Do not install unauthorised apps.
• Data and call usage may be monitored.
• Keep your device locked when not in use.
• Install updates when prompted.

Submit a Rubix request using the correct mobile device request form.

• Ticket Type: Do you want us to do something new or make a change to how something works?
• Ticket Area: Hardware
• Category: Smartphone
• Sub-category: Request New Mobile Device/SIM

This ensures the request includes the required cost code and approval details.

Log a Rubix request including the app name, store link, cost, and business justification. The request will be reviewed before approval.

Outlook, Teams, Company Portal, GoBright, Authenticator, Microsoft Defender and WhatsApp are included. Additional apps depend on your role.

No. SCC mobile devices are provided for work use and must comply with council policy.

No. Personal Apple IDs and iTunes accounts must not be used on council-issued devices.

Important: SCC iPhones do not support personal Apple IDs or iCloud. Use a .vcf contact file instead.

From Android

1. Open the Contacts app on your Android device.
2. Export your contacts as a .vcf file.
3. Email the file to your SCC email address.
4. On the new iPhone, download the file to the Files app.
5. Open it from Files and select Add Contacts.

From another iPhone

1. Open the Contacts app on the old iPhone.
2. Select all contacts and share them as a .vcf file.
3. Email the file to your SCC email address.
4. On the new iPhone, download the file to Files.
5. Open it from Files and select Add Contacts.

Open the Company Portal app and check that your device is listed with a compliant status or green check mark.

It may take a few minutes for apps to install after setup. Stay connected to Wi-Fi or mobile data and keep the phone unlocked. If the issue continues, log a Rubix ticket.

Restart your phone, check Wi-Fi is connected, and try again. If the issue continues, log a Rubix ticket.

IT cannot recover or bypass your passcode. The device may need to be factory reset, which will erase all data and settings.

Important: All files and data will be permanently erased.

Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.

Go to Settings > General > About. The serial number is shown on this screen.

Log a Rubix ticket immediately. If stolen, include a police report reference. IT may attempt a remote wipe, terminate the SIM and arrange a replacement if required.

Your device must be returned to IT. Council data will be wiped and the device reset before reissue.