Step 1
Check What’s in the Box
Your iPhone box should include the iPhone, USB-C charging cable and SIM tray tool.
1
Prepare the device
Unbox the iPhone, insert the SIM card and connect to Wi-Fi.
2
Enrol with SCC
Complete Remote Management and sign in with your SCC account.
3
Complete security setup
Finish Company Portal, device category and Microsoft Defender setup.
Before you start
Keep the iPhone powered on and connected to Wi-Fi throughout setup.
Do not sign in with a personal Apple ID or iTunes account.
Step 2
Insert the SIM Card
Before powering on the iPhone, insert the SIM card.
- Find the SIM tray on the side of the iPhone.
- Use the SIM ejector tool to gently push into the small hole.
- Place the SIM card in the tray, aligning the notched corner correctly.
- Slide the tray back in gently until it clicks into place.
Important: Make sure the SIM card is seated properly before powering on the device.
Step 3
Turn On and Connect to Wi-Fi
- Power on your iPhone.
- Select your language.
- Select your country or region.
- Select Set Up Without Another Device.
- Connect to a secure Wi-Fi network.
Important: Even if your iPhone has an active SIM card, you must still connect to Wi-Fi during setup.
Setting up in the office? Connect to SCC-Setup Wi-Fi. IT Support can provide the password.
Step 4
Enrol Remote Management
When prompted, enrol the iPhone using Remote Management.
- Select Enrol this iPhone.
- Sign in using your council email address and password.
- Complete any verification prompts shown on screen.
Step 5
Create a Passcode and Enable Location Services
- Set up Face ID if prompted. This is optional.
- Create a secure iPhone passcode.
- Enable Location Services when prompted.
Step 6
Open Company Portal
Open the Company Portal app and sign in using your work email address and password.
Step 7
Set Device Category
- When asked for a device category, select SCC Mobile Phones.
- Tap Continue.
- Wait while the phone completes enrolment and checks device settings.
Step 8
Complete Microsoft Defender Setup
- Open the Microsoft Defender app.
- Select your work account to sign in.
- Agree to the terms of use and tap Accept.
- Tap Allow when asked to set up a local VPN connection.
- Tap Allow for notifications.
Step 9
Setup Complete
Your SCC iPhone is now ready to use.
The device will receive regular system and security updates from Apple. Please install updates when prompted to keep the device secure and compliant.
Device Usage Tips
- Do not sign in with a personal Apple ID or iTunes account.
- Do not install unauthorised apps.
- Data and call usage may be monitored.
- Keep your device locked when not in use.
- Install updates when prompted.
Frequently Asked Questions
How do I request a new mobile device?
Submit a Rubix request using the correct mobile device request form.
- Ticket Type: Do you want us to do something new or make a change to how something works?
- Ticket Area: Hardware
- Category: Smartphone
- Sub-category: Request New Mobile Device/SIM
This ensures the request includes the required cost code and approval details.
How do I request an app not listed?
Log a Rubix request including the app name, store link, cost, and business justification. The request will be reviewed before approval.
What apps are available by default?
Outlook, Teams, Company Portal, GoBright, Authenticator, Microsoft Defender and WhatsApp are included. Additional apps depend on your role.
Can I make personal calls or use mobile data?
No. SCC mobile devices are provided for work use and must comply with council policy.
Can I sign in with my personal Apple ID?
No. Personal Apple IDs and iTunes accounts must not be used on council-issued devices.
How do I transfer contacts from my old Android or iPhone?
Important: SCC iPhones do not support personal Apple IDs or iCloud. Use a .vcf contact file instead.
From Android
- Open the Contacts app on your Android device.
- Export your contacts as a
.vcffile. - Email the file to your SCC email address.
- On the new iPhone, download the file to the Files app.
- Open it from Files and select Add Contacts.
From another iPhone
- Open the Contacts app on the old iPhone.
- Select all contacts and share them as a
.vcffile. - Email the file to your SCC email address.
- On the new iPhone, download the file to Files.
- Open it from Files and select Add Contacts.
How do I check if my device enrolled correctly?
Open the Company Portal app and check that your device is listed with a compliant status or green check mark.
I can’t see my work apps. What should I do?
It may take a few minutes for apps to install after setup. Stay connected to Wi-Fi or mobile data and keep the phone unlocked. If the issue continues, log a Rubix ticket.
What should I do if Company Portal gets stuck or won’t sign in?
Restart your phone, check Wi-Fi is connected, and try again. If the issue continues, log a Rubix ticket.
I forgot my passcode. What should I do?
IT cannot recover or bypass your passcode. The device may need to be factory reset, which will erase all data and settings.
How do I factory reset my phone?
Important: All files and data will be permanently erased.
Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
How do I find the serial number?
Go to Settings > General > About. The serial number is shown on this screen.
What should I do if my phone is lost or stolen?
Log a Rubix ticket immediately. If stolen, include a police report reference. IT may attempt a remote wipe, terminate the SIM and arrange a replacement if required.
What happens if I leave the council?
Your device must be returned to IT. Council data will be wiped and the device reset before reissue.
Need help?
If you experience issues setting up or using an SCC managed device, please log an IT Support ticket or call 0161 793 3993.
Finished?
Return to the SCC Device Portal to access other setup and support guides.